At Aquí Mejor, your satisfaction comes first. If you are not completely satisfied with your purchase, you have 30 days from the receipt of the order to request a return.
Options for Your Return
To make the process easier, we provide you with a shipping label so you don't have to manage the shipment on your own. Below are the detailed options:
Option 1: Purchasing "Prepaid Return Management"
During the checkout process, we offer our "Prepaid Return Management" service. If you add this service to your purchase, in case you need to make a return, the return label will have no additional cost for you. The price of the service is:
- €1.00 for orders shipped to Peninsular Spain and the Balearic Islands.
- €1.95 for orders to the rest of Europe.
Option 2: Without purchasing "Prepaid Return Management"
If you decide not to purchase the prepaid service, you can still make a return. In this case, the cost of the shipping label we provide will be deducted from your refund amount. The rates are as follows:
- €4.95 for returns from Peninsular Spain.
- €5.95 for returns from the Balearic Islands and Portugal.
- €9.95 for returns from the rest of Europe.
Steps to make a return:
- Product condition: Make sure the product is clean, unused, and in its original packaging.
- Packaging: Pack the product properly to avoid damage during transport.
- Return request:
- Access your order history by clicking HERE.
- Click on "Order Details" and select the "Return or exchange" option.
- Follow the instructions to download the return label.
- Label and shipping:
- Print and place the return label in a visible spot on the package.
- Drop it off at a Post Office (or the transport company indicated on the label).
- Refund: Once we receive and verify that the product is in perfect condition, we will proceed to issue the corresponding refund.